Enactments in Interaction Design: How Designers Make Sketches Behave
by: Arvola, M. | Artman, H.
 
Interaction Walkthroughs and Improvised Role Play
by: Arvola, M. | Artman, H.
 
Making it Personal
by: Bartlett, Jamie | Leadbeater, Charles
 
Interaction Design and Service Design: Expanding a Comparison of Design Disciplines
by: Holmlid, Stefan
 
Developing E-Services in a Government Authority: Different Views on Design in Procurement and System Development
by: Holmlid, Stefan | Lantz, A.
 
Designing for Services - Multidisciplinary Perspectives
by: Kimbell, Lucy | Seidel, Victor P.
 
Service Design. Perspectives on Turning-Points in Design
by: Koskinen, Jari
 
Ambience Design. Future-Oriented Viewpoints, Service Development and Some Notions about Changing Communicational Identities
by: Koskinen, Jari |
 
Art of Service: Drawing the Arts to Inform Service Design and Specification
by: Mager, Birgit | Evenson, Shelley
 
Innovation through Service Design. From Research and Theory to a Network of Practice. A Users' Driven Perspective
by: Mager, Birgit | Maffei, Stefano | Sangiorgi, Daniela

 
Service Design in Design Dictioniary
by: Mager, Birgit
 
Service Design as an emerging field in Designing Services with Innovative Methods
by: Mager, Birgit
 
User Involvement in Public Services
by: Mark, Steven | Gerard, James et al.
 
Social Innovation and New Industrial Contexts: Can Designers "Industrialize" Socially Responsible Solutions?
by: Morelli, Nicola

 
Innovation by Design in Public Services
by: Thomas, Emily