TP05-2P28 – Making Service Design a Solution for Government Program Managers

Authors: Michael Sedelmeyer

Understanding barriers and challenges to government service innovation

With government organisations increasingly responding to challenges by innovating within their services, how do we ensure that citizen-centred design plays a central role in this rising tide of innovation? Clear communication and mutual understanding between service design professionals and the civil servants who manage government programmes is key to ensuring that it occurs.

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