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First sdn Service Design Conference
From 24th - 26th November 2008, the first sdn Service Design Conference will take place in Amsterdam. The conference is of particular relevance to businesses, industries and the public sector relating
to the Service Design field. Come to the Service Design Conference, and discover the latest developments in the area of Service Design, exchange ideas, and be a part of establishing this fast expanding field.
To register for the conference,
www.service-design-network.org/conference
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Seven New Members
Seven new members joined Service Design Network: Design Continuum, Ego Beta, 31Volts, STBY, Thinkpublic, T+Huis, Kupio Academy of Design
To find out about our 19 full members, visit our Service Design Network member section. |
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Bank of Dreams with Deutsche Bank has been successfully finished
The goal of this project was to work with the aspired level of customer service to develop new and innovate service concepts. The premium character of Deutsche Bank were complimented with a concrete service delivery. The preparation of the implementation is now in progress.
More info
Collaborative Project with Hong Kong Government
1st week of November a collaborative project between Hong Kong government and Prof Birgit Mager will start in order to increase competencies in the design of citizens oriented services.
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Service Design Network Netherlands
31Volts, DesignThinkers, Creative Cities Amsterdam Area, and STBY are initiating the Service Design Network Netherlands. Since June 2008, in monthly informal meetings, Service Design professionals in the Netherlands exchange knowledge and experiences arising from their work in this emerging field. Several initiatives to widen this network and mutually promote
service design in The Netherlands have already emerged. The network will be officially launched during PICNIC'08 in Amsterdam.
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Service innovation in academic publishing
For the academic publisher Elsevier, STBY has been engaged in an intensive two-month service innovation project. An international ethnographic study of the daily workflows and collaborations of academics generated insights that were used in a series of workshops exploring opportunities for new service concepts. Throughout this process STBY facilitated conversations and collaborations between a group of lead users and the interdisciplinary client team. For this project STBY worked closely together with Radarstation, with whom it has initiated The Innovation Partners.
More info
Regenerating Cornwall at Heartlands
This Spring and Summer STBY conducted a series of 10 co-creation workshops and research activities with local people and organizations in Cornwall to support the architectural and landscape design of Heartlands, an area around the oldest tin mine in the UK. The project won over 20mn BIG Lottery Funding last year to create an attraction on the level of the Eden project. STBY is responsible for involving local people and businesses in the design process, in collaboration with the Helen Hamlyn Centre at the Royal College of Art.
More info |
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Thinkpublic receives the UK Young Design Entrepreneur Award
Deborah Szebeko, the founder and Director of thinkpublic, walked away with the prestigious British Council’s UK Young Design Entrepreneur Award on Friday evening. The award was presented by Sebastian Conran at the 100% Design exhibition in London’s Earls Court.
More info
Alzheimer100
Design of the Times 07 (Dott07) invited thinkpublic to work with North East of England branches of The Alzheimer's Society, to investigate new methods for improving the everyday lives of people with dementia, their carers and service providers. The investigative and co-design process by Thinkpublic resulted in a number of recommendations for improvement, including a Dementia Signposting Service, a Mentoring Programme for Carers and the design of a safe "Wandering Garden".The National Dementia Strategy was
informed of Thinkpublic's recommendations and Thinkpublic is continue to work with The Alzheimer's Society to develop the Dementia Signposting Service, which aims to result in national implementation.
More info |
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International Service Innovation & Design Seminar
January 23, 2009, Laurea University of Applied Sciences is hosting an international Serivce Innovation & Design Seminar where renowned speakers Professors Ian Miles and Professor Stefan Holmlid will discuss the most current topics in Service Innovation & Design. More information about the seminar will follow later. |
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Engine contributes to CBI report ‘Excellence in service innovation’
Engine Group has contributed to CBI Report 'Excellence in Service Innovation' by adding the consultancy view on innovation in the service sector emphasizing the importance of culture and of design. The report was produced to raise awareness about service sector innovation and to highlight
best practice in UK. The report is free for download through Engine Group's website.
More info |
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Rethinking services for people with Multiple Sclerosis
Live|work has been working together with the NHS Innovation & Improvement Institute to re-design a service for people with Multiple Sclerosis. The service re-design ensures that each patient is given access to a specific MS service that is tailored to their individual needs during the different stages of their life.
More info |
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IDIS Service Design Seminar, September 25th, 2008
IDIS seminar will look at the emerging area of service design: what it is today and what it could be for designers tomorrow. It uses the latest research in
the UK from leading business and schools, the first generation Service Design consultancies that have already emerged and the alternative idea of Service Science being promoted by IBM, HP and other management consultancies.
More info |
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Service Innovation Design Conference, October 20, 2008
Service Innovation Design Center at Dongsue University (South Korea) is holding an international conference on Service Innovation Design in Seoul.
More info |
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RIGA Forum 2008, October 30, 2008
RIGA Forum is hosting International Conference Design in Services in October 30th. The aim of the conference is to bring to Latvia the real 'stars' of design world, professionals leading the design processes in companies/organizations who will share their experience in using design as a tool for company development and improving the public space.
More info |
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Design Connexity Conference, April 1-3, 2009
The Eighth International Conference of the European Academy of Design will be taken place in Aberdeen, UK, and Service Design will be one of themes for the conference.
More info |
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DMI Journal Articles on Service Design
Design Management Institute dedicated its 2008 Winter journal to Service Design. The issue comprises 10 articles on various topics from the basic appraisal to extensive case studies. The articles are written by authors around the world including our SDN members and they are free to download through the SDN website.
More info |
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DEMOS, Making the Most of Collaboration
Co-design has become an international movement. DEMOS's discussion paper reports on the findings of a ground-breaking international survey of 466 public service practitioners, and sets out the challenges that will affect the implementation of collaborative design principles in the future.
More info |
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Two Papers from STBY
Two papers have been written by STBY: 'HCI informing Service Design, and visa versa' presented by Geke van Dijk during the HCI2008 conference and 'Ethno-fiction in a Smart Street' presented by Bas Raijmakers at the 2008 Design Research Society. Both papers are downloadable from STBY.
More info |
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Best Service is No Service
In this bestselling book, Bill Price and David Jaffe offer a new, game-changing approach, showing how service managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong-eliminating the need for service is the best way to satisfy customers. The book outlines these seven principles to deliver the best service that ultimately leads to "no service".
More info
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Service Designer, OnCURE Medical Group
OnCURE Medical Corp, a rapidly growing leader of free-standing radiation oncology clinics, has a terrific opportunity for a Service Designer in the Denver Tech Center corporate headquarters. The Service Designer will drive all aspects of creating extraordinary patient experiences at Oncure, specifically using Design to work with and identify unmet patient, staff and business needs and create solutions to meet those needs. For more information, email at jobs@oncure.com
More info
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sdn Insider is a bimonhly newsletter published by Service Design Network that delivers the most current service design news around the world to Service Design Network members.
To submit news, email at info@service-design-network.org
To unsubscribe, click here.
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www.service-design-network.org | © 2008 Service Design Network | Ubierring 40 Cologne 50678, Germany |
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