First sdn Insider Welcome to the first issue of sdn Insider, a bi-monthly newsletter published by the Service Design Network. sdn Insider delivers the most current service design news around the world exclusively to the Service Design Network members. Please, send your entries for our next issue (September/October) at info@service-design-network.org                     Six New Members Six new members joined Service Design Network: Culminatum, designthinkers, IDEO, Livework, IADE, Engine Group. Welcome! For more information about our full members, please visit the Service Design Network member section.                     Service Design Conference in Hong Kong, June 16 260 participants joined the first Asian Service Design Conference as a part of the Hong Kong Design Centre's Reinventing with Design (ReD'08) event on June 16th in Hong Kong. The objective of the conference was to learn from the expertise and experience built over 12 years in Europe and the United States. The main speakers came from overseas to share their knowledge and to give insight through case studies and research – Prof. Birgit Mager from the Köln International School of Design, Oliver King from Engine, and Shelley Evenson from Carnegie Mellon University. Many of the presentations focused on public services as Hong Kong wants to improve the quality of their services in that arena in order to improve customer satisfaction with interactions between the government and its citizens. More info                     Service Innovation and Leadership Workshop May 28, London, UK ImaginationLancaster, represented by Daniela Sangiorgi, was invited as a key speaker to a one day workshop for the Finpro Service Industry Advisory Board meeting in London the 28th of May, focusing on service innovation and leadership. The aim of the speech was to introduce the role of Service Design for the innovation of service sector to Finpro, which is a consulting organization that supports the internationalization of Finnish companies. More info ESCOLA DE DESIGN UNISINOS, Porto Alegre, Brazil, 5-7 June 2008 ImaginationLancaster, represented by Daniela Sangiorgi, was invited to supply a teaching module of 12 hours on Service Design in the Curso de especialização em design estratégico at the Escola de Design Unisinos, Porto Alegre, Brazil. The module provided an overview of Service Design origins and latest developments, definitions, approaches and tools. More info               KISD: Service Design for Street Prostitutes This summer, students at Köln International School of Design were asked by the City of Eindhoven to design services for street prostitutes in the Tippelzone of Eindhoven. Under Prof. Birgit Mager's guidance, the project aimed to assist drug addicted women in the Tippelzone to increase self-responsiblity and improve their living conditions. Students and Prof. Mager developed a systematic service solution, Levens Kracht (Life Empowerment), which offers both short term and long term service solutions for the stakeholders around the Tippelzone, as well as the women. More info Service Design Day As a part of "Design Denmark", a future vision for Danish design policy, the Danish Enterprise and Construction Authority (DEACA) organized a conference in Copenhagen, Service Design Day, June 14th 2008. In order to gain a deeper insight on service design and its potential in public service sector, the DEACA invited design professionals and institutions, including the Sedes Research at Köln International School of Design. The Sedes Research gave a presentation on its approaches to public service design, through examples of 'Gulliver' and 'On the Road' projects. More info               Buckinghamshire County Council Engine has recently published a case study and supporting film on its work for Buckinghamshire County Council, facilitating the development of a best practice methodology for the engagement of local authorities, elected council members and service providers and citizens. More info Heathrow Terminal 5 Recently launched at Heathrow's Terminal 5, is an Information zone designed by Engine. For the client's thoughts on the project watch the short film on Engine's web site. More info Other Activities Engine gave presentations at the Copenhagen Institute of Interaction Design, the Scottish Tourism Customer Service Conference, the Transformational Government Conference and the Reinventing with Design conference in Hong Kong. Also, Engine judged both the RSA and D&AD student design awards and collaborated with Glasgow School of Art on the development of teaching service design. More info SILK: Social Innovation Lab for Kent For the past year Engine has been working with Kent County Council (KCC) to develop a 'Social Innovation Lab for Kent' (or SILK) which will tackle some of the more difficult social issues facing the county through a multidisciplinary design approach. More info                         RIGA Forum 2008, October 30 RIGA Forum is hosting International Conference Design in Services in October 30th. The aim of the conference is to bring to Latvia the real 'stars' of design world, professionals leading the design processes in companies/organizations who will share their experience in using design as a tool for company development and improving the public space. More info                     Calling for Papers: Service Innovation Design Conference October 20, Service Innovation Design Center at Dongsue University (South Korea) is holding an international conference on Service Innovation Design in Seoul. The Conference Chair and Organizing Committee members are looking for papaers; any field relating to Service Innovation Design will be favorable for the conference. Sungplee@gdsu.dongseo.ac.kr. More info               Calling for Papers: Design Connexity Conference European Academy of Design Conference, April 1-3, 2009 The Eighth International Conference of the European Academy of Design is calling for papers that provide insights into the application of service design, which offer new solutions to tangible problems. The deadline for submission of paper abstracts, poster abstracts, exhibition proposals is July 30th 2008. More info                         New Book: Service Science, Management and Engineering Service Science, Management and Engineering (SSME) is an approach to focusing education and research on services, and to preparing tomorrow's graduates to work in an expanding services economy. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. More info                     Service Design in Design Dictionary The new Design Dictionary by Board of International Research in Design, BIRD, offers a comprehensive entry about Service Design. The entry provides history, concepts, methods, and recent developments of Service Design. Full text is available through the Service Design Network web site. More info               Two publications on Service Design in Public Services There are two insightful publications on public service design just published in UK: 'User involvement in Public Services' by the House of Commons of UK, 'Making it Personal' by Charles Leadbeater. Free downloads and previews are available through the Service Design Network web site. More info               Service Design Methods Engine's web site provides descriptions of their favorite service design methods, 'from the well known to the slightly more offbeat'. Each of twenty service design methods listed on the web site tells you 'what it is', 'what you get', and 'when to use it' with some examples from their cases. More info Design for Service: A guide to help SMEs innovate their services Engine has worked with Design Wales and SEEdesign to publish a service design guide aimed at Small and Medium Enterprises (SMEs). Design for service offers a framework to help identify areas for improvement and develop a service vision and strategy. Free download is available through the Engine Website. More info                         Service Design Lead, IDEO Chicago IDEO Chicago office is looking for a service expression/design leader. Someone who is a systemic thinker, visual thinker, clear and articulate communicator, team leader with proven track record of leading multi disciplinary design teams; service industry experience and/or consultancy experience. Academic qualifications could be in communications, industrial, graphic, or architecture design. Knowledge of the branding world is a plus. More info Service Design Client Relationship Manager, IDEO Chicago IDEO Chicago is looking for a passionate and talented individual to provide strategic, business, and fiscal leadership, while overseeing, managing, and developing profitable client relationships for our Service Design Practice. Minimum Qualifications: MBA preferred. Track record of building and maintaining profitable, long-term client relationships. Exceptional communication skills (written and oral) applied to scoping discussions and proposals. Innovative and creative thinking skills. Enthusiasm for closely collaborating with design teams. An interest in service design is preferred. More info         sdn Insider is a bimonthly newsletter published by Service Design Network that delivers the most current service design news around the world to Service Design Network members. To submit news, email at info@service-design-network.org To unsubscribe, click here.               www.service-design-network.org | © 2008 Service Design Network | Ubierring 40 Cologne 50678, Germany