articles, papers and cases

This is the place to publish your writings and to share it with the community – your articles and papers, your case studies and your tools and methods – and have it reviewed and discussed by other practitioners. Promote your new findings and share your knowledge! And if you are a student or PhD student, you have the unique chance to upload your thesis and/or papers to make your research open for public perusal.
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  • Research Paper

    The core of service design

    The objective of service design is to cause consistent service delivery with high levels of designed-in usefulness, usability, desirability, efficiency and effectiveness, and with resulting improvements in productivity.

    by Harvey Dodgson
    2 comments
    3.555555

  • Case Study

    On Service Design Critique

    Critique is a part of the everyday in visual arts, movies, and music, but we suffer from a lack of design critique. Mainstream newspapers discuss design mostly through nearly ad-like articles. This is the case in almost all media coverage of design. Luckily the situation is somewhat better internationally than in Finland.

    by Jari Koskinen
    1 comments
    2

  • Touchpoint
    Tools & methods

    Writing On The Wall

    Facilitating Organisational Change Through Model Co-Creation.

    by Lawrence Abrahamson and Marco Cimatti
    0 comments
    3.57143

  • Case Study

    Encouraging People to Make Their Home More Energy Efficient

    How can we encourage people to modify their homes to be more energy efficient? The British Design Council met this challenge together with Department of Energy and Climate Change (DECC).

    by British Design Council
    0 comments
    1

  • Case Study

    Service @ the heart of Africa

    Service Design in the interiors of Africa have been met with resistance with little or no enterprise recognizing the emergence of design as a tool towards a paradigm shift for better efficiency in the service and the services sector.

    by Ikem Charles Apache
    1 comments
    4

  • Touchpoint

    Service Design Network Austria Has Come Alive!

    SDN Austria is one of the first National Chapters of the international Service Design Network and is tranferring the SDN mission to local needs.

    by Reinhard Willfort & Roland Winkler
    0 comments
    4.4

  • Thesis

    Innovating User Value - The Interrelations of Business Model Innovation, (Service) Design Thinking and the Production of Meaning

    All too often service designers do not sufficiently emphasise, respectively convincingly showcase, the systemic connections of their strategy approaches to the most fundamental business questions of their clients ...

    by Jan Schmiedgen
    0 comments
    3.8