Latest content

Headline Touchpoint Vol. 14 No.3  | Implementing Service Design is out!

Touchpoint Vol. 14 No.3 | Implementing Service Design is out!

On 8 January 2024, after more than six years of meticulous planning, development and testing, Astrobotic Technology launched their Peregrine lunar lander into space, with the aim of being the first American spacecraft to land on the moon since 1972. Seven hours after launch, a propellant leak was discovered, and the difficult decision was made to abandon the mission and allow Peregrine to burn up upon re-entry to Earth’s atmosphere. One week ago, a follow-up mission from Intuitive Machines did succeed in landing Odysseus on the moon’s surface. But in what was later attributed to both cutting corners and forgetting to unlock a laser’s physical safety switch, Odysseus touched down on its side, hampering its solar panels and communications, and causing the mission to be aborted.

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Headline Service Design Award 2024 Early Bird

Service Design Award 2024 Early Bird

The Service Design Award is back! Early Bird submission by March 31, 2024! The Award recognises work of exceptional standard in the field of Service Design from the private and public sectors, as well as academia. We are looking forward to receiving your best work!

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Headline Service Design Global Conference 2024 - Registration and Speaker Call are open!

Service Design Global Conference 2024 - Registration and Speaker Call are open!

Super Early Bird tickets for the Service Design Global Conference (SDGC24) are now open for sale. Register early and get a free workshop included in your conference ticket, as tickets are available in limited quantity.

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Headline Join us for the next Service Design Network Next Gen Conference 2024

Join us for the next Service Design Network Next Gen Conference 2024

Attention students, young and senior professionals and career shifters: Join us for the 3rd annual SDN Next Gen Conference 2024 held online with the amazing theme: “Infinite Threads: Interdisciplinary Collaboration to Unlock the Power of Service Design” on April 12th.

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Latest events


SDN Academy Events Service Design Management: Paving the Way for Successful Implementation

Service Design Management: Paving the Way for Successful Implementation

Dr. Tina Weisser knows that it takes courage to be the driver for change. In her course “Service Design Management - Setting the Stage for Implementation” you will learn how to create the right conditions within your company, what success factors are key prerequisites that you need, how to deal with resistance and cognitive biases and more. Join us on March 14 & 21!

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SDN Switzerland Webinar "The Early Years of a Design Career" with Joanna Tan Bienz

Webinar "The Early Years of a Design Career" with Joanna Tan Bienz

Join Joanna Bienz for a deep conversation about the early years of a career in the design and consultancy world. This is a one-hour webinar where we will explore what future and young professionals can expect from a career in design from someone who just went through it.

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Discover Service Design Network

Touchpoint Journal

Touchpoint is the first and only journal dedicated to the practice of service design. Published by practitioners for practitioners, Touchpoint is essential reading for both newcomers and seasoned experts alike.

Dive into Touchpoint

Local Chapters

Looking to connect with your local peers? SDN chapters are vibrant communities where service designers can connect, create and exchange knowledge on a regional level. Join one of the existing chapters or build a new one in your country or area.

Find your local chapter

Personal Profile

Make your mark! Create your profile and establish yourself within the SDN community! With your profile on our website, you will be visible to a global community of service design newcomers and experts; potential clients, peers and partners.

Meet our community

Community Knowledge

Learn more from and about the individuals and organisations that make up the SDN network. Interviews with members of the community can be found here as well as insights from many more concerning the latest news, trends, tools and techniques shaking up the industry.

We want to hear from you too! Join the conversation by sharing your thought pieces today. 

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Latest jobs


Business Designer Customer Interaction (m/f/x)

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

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Service Design Squad Lead (m/f/x)

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

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Customer Interaction (m/f/x)

With more than 7,000 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.

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Business Design Strategist

Provide strategic input on human-centered approaches to designing solutions and delivering business value on projects. Coach designers and business partners through a collaborative design process.

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Latest case studies

Case Study

Designing for unexpected and stressful medical situations

Imagine you are on holiday with your loved ones and all of a sudden an accident happens. You are in need of medical help in a foreign country, a highly stressful and emotional situation in an unfamiliar environment. So what do you do?


Service Designer Erik van Zoelen, Noortje Hartman, Eddo Siep, Angelo Verbeek, Hidde Burgmans

Service Provider Koos Service Design

Industry Healthcare

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Case Study

Experience model for the network of robotic click-and-collect drives

Designing the magical experience that would redefine the delivery of groceries and would become a well-known benchmark for the whole category.


Service Designer Filip Makowiecki - Lead UX & Service Designer - Izabela Styburska - Project Manager - Marta Krokoszyńska - Lead Researcher - Hanna Bielerzewska - UX Writer - Agnieszka Olek - CX Strategist - Dawid Wiener - Research Strategist

Service Provider Cogision

Industry Retail

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Case Study

Transforming a Mobility Insurance Claim Experience through Service Design

Managing post-accident emotional stress complicates motor claims. Incomplete processes cause delays, fraud, and communication problems. In KSA, disjointed systems hinder data and compliance. Focus on empathy and integration for improved insurance service.


Service Designer Arwa Hussein

Service Provider

Industry Financial Services

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Case Study Card image

Early Childhood Delivery Dashboard

How can we ensure that regardless of the "entrance gate", pregnant women, children aged 0 to 3 years and their caregivers are cared for in a comprehensive and integrated way?


Service Designer Futurar & Talking City

Service Provider Fundação Maria Cecilia Souto Vidigal

Industry Healthcare

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