Knowledge Base Glossary
Term |
Definition | Comments |
|---|---|---|
| Evidence | Service evidence are touch-points that... | 46 |
| Experience design | Nathan Shedroff’s evolving... | 40 |
| Experience prototyping | Definitions: Service experiences are... | 47 |
| Interaction design | Definition: Historically the term... | 51 |
| Lean consumption | Definition: Lean Consumption: concept... | 40 |
| Market | Definition: The service sector... | 41 |
| Methods | Definition: One of the fundamental... | 48 |
| Natural capitalism | Definition: Natural Capitalism is an... | 42 |
| RED | Definition: RED is a team at the... | 48 |
| Roleplay | Definition: Use roleplay to prototype... | 56 |
| Scenarios | Definition: Use scenarios method to... | 59 |
| Sensualisation | Sensualisation extends the concept of... | 93 |
| Service blueprint | Definition: A service blueprint... | 51 |
| Service Design Principles | The creation of Service Design... | 91 |
| Service ecology | Definition: A service ecology is a... | 66 |
| Servicescape | Definition: Term coined by MJ Bitner... | 91 |
| SERVQUAL | Definition: SERVQUAL is a method for... | 84 |
| Situation creation | Definition: Situation creation is a... | 43 |
| Touch-points | Definition: Service touch-points are... | 49 |
| User observation | Definition: Use this method to... | 40 |
| User profiling | Definition: Use this design method to... | 38 |
| Value exchange | Definition: The value exchange model... | 42 |
