Virgin Atlantic Airways Ltd
Since it's launch in 1984 the airline has built its reputation on its brand ethos, central to which are the quality and differentiation of its products and services. Virgin Atlantic has had an in-house Service Design team for 5 years which endeavours to play its part in keeping the airline's reputation intact, by setting out the service visions and working closely with the business to bring these to life and deliver them consistently day in day out.
West Sussex
United Kingdom
