Touchpoint Issue 3 out now!

Based on the second international Service Design Network Conference in October ’09, this issue invites you to dive into the conference’s discussions and reflections. You will find a diverse collection of contributions that reflect most of the presentations and workshops that took place. Structured in different clusters, the articles show a wide range of topics that go “beyond basics” of Service Design: The issue features Service Design specific theories, methods and perspectives, the impact of Service Design on business success and its appliance in different business settings, the influence of Service Design on the behaviour of people within service systems, and interdisciplinary cross-overs.