proto partners

The conventional (convenient) wisdom is that business cannot improve service levels and profit at the same time. Proto Partners employ a skillset and toolset to develop a service so it is 100% centred around the needs of the customer ...and increases profitability at the same time. Recent research conducted by Accenture at the end of 2008 showed that Australian service levels are at an all time low with over 50% of Australian consumers expectations were rarely or never met and over 60% of customers left at least one service provider in the last year. To help companies achieve both increased revenues/profitability and happier customers, we employ a unique Service Design approach which recognises a service as a “product” that is manufactured by both supplier and consumer at the point of delivery. We centre it 100% around the needs of the customer, ensure it is responsive and flexible enough to change and adapt with the customer, through all the stages and many interactions of the customer journey. Most importantly, we ensure that it creates value not only for the customer but for the company as well. to proto partners