New Book Project: This is Service Design Thinking

The book project “This is Service Design Thinking. – basics/tools/cases” is a crowd-sourced approach to create a textbook on Service Design/design thinking. Beside an introduction to this field by a variety of authors with different backgrounds, it will describe methods and tools and exemplify these with case studies. A project website is now online and in the hands of the global community of Service Design thinkers, practitioners and customers. The project is also on Twitter @This_is_SDT, which will perhaps be the best way to keep updated on new methods. The site is all open source and utilizes a comment and feedback system that allows anyone in our broad community to visit the site, submit a method or tool they are familiar with or have experience of. Any user can also comment on other submitted methods on a paragraph by paragraph basis. We hope that this ease of access and this fine level of feedback will encourage a lot of participation and discussion as well as resulting in an end product that is representative of the Service Design community at large in its own words. Deadline for contributions will be January 6th 2010. All contributors will be mentioned as a co-authors in the printed book in return for the contribution (publishing date will be end of 2010).