Media | Day 2
Missed a presentation? Didn’t quite catch something? Enjoyed the conference so much you just have to see it again?! Go for it!
Find below downloads of the presentations and videos of our speakers (some are not available due to client confidentiality). Videos are available of the plenary session presentations only.
Day 2
Satu Miettinen & Asier Perez
Welcome
Presentation
Saïd Business School | Lucy Kimbell
Keynote: "Service Design at a Crossroads"
Zilver innovation bv & protopartners | Erik Roscam Abbing & Damian Kernahan
Lecture: "7daysinmylife.com – Design Research Through User Generated Online Diaries"
Adaptive Path | Christian Palino
Lecture: "The Measure of Services"
Presentation
lmagination Lancaster | Daniela Sangiorgi
Lecture: "Design for Services: From Service Design to Designing for Services as a ‘Mean’ for Society Transformation"
Engine Service Design & Philips Retail Solutions | Cale Thompson & Mark van Doorn
Lecture: "A Visual Discussion: Designing a B2B Service Business From Scratch"
Presentation
Giovanni Innella & Franco Papeschi
Lecture: "Designing on Mars – Introducing Transformational Probes"
levelgreen | Holger Eggert
Lecture: "How to Write the Perfect Pop Song! A Talk on Creativity and What This Has to Do With Service Design"
Presentation
Engine Service Design | Alex Nisbett
Lecture: "From Boardroom to Boarding Gate. Delivering a Passenger-Centred Services Strategy for the Airport"
MHMK Munich | Jürgen Faust
Lecture: "Fresh Pages – Service Design for a Future University Library"
Presentation
Meld Studios | Janna DeVylder, Steve Baty & Iain Barker
Lecture: "Implementation Role Models for Service Designers"
Presentation
Orange | Cristina Hoffman
Lecture: "Live From Service Delivery – Making In-House Design Happen"
Politecnico di Milano, Domus Academy & INDACO Departement | Stefano Maffei, Elena Pacenti & Beatrice Villari
Lecture: "Good Idea + Good Design = Good Service?"
University of Applied Sciences Northwestern Switzerland, School of Applied Psychology | Julia Klammer & Fred van den Anker
Lecture: "What Will You See Today, What Will You Do Tomorrow? User Generated Content for Service Design"
Presentation
Adaptive Path | Jamin Hegeman
Lecture: "Selling Service Design"
Presentation
Age Concern Newcastle & Northumbria University School of Design | Laura Warwick & Mark Bailey
Lecture: "Driving Lessons in Service Design"
Hochschule Luzern | Andy Polaine
Lecture: "Creative Waves COTEN – Service Designing Education"
Funky Projects | Asier Perez
Lecture: "Startup Forever?"
Presentation
Utilisacteur & Uinfoshare | Christophe Tallec
Lecture: "Participative Service and Soft Infrastructures"
Presentation
Snook & MyPolice | Lauren Currie & Sarah Drummond
Keynote: "MyPolice"
Dark Horse Innovation
Intervention: "Why not? Questioning Everyday Services at Conferences"
Presentation
"Connecting the Dots" is sponsored by:
