Lean consumption

Definition: Lean Consumption: concept developed by by James P. Womack and Daniel T. Jones as as a service counterpart to the manufacturing concept of “lean production.” The principles are: 1. Solve the customer’s problem completely by insuring that all the goods and services work, and work together. 2. Don’t waste the customer’s time. 3. Provide exactly what the customer wants. 4. Provide what’s wanted exactly where it’s wanted. 5. Provide what’s wanted where it’s wanted exactly when it’s wanted. 6. Continually aggregate solutions to reduce the customer’s time and hassle. Source: Livework Studio Ltd References: James P. Womack and Daniel T. Jones, Lean Consumption, Harvard Business Review, March-April 2005.