The Employee Experience
The speech "Service Design Thinking in User Experience Projects" that Paul Kahn (Mad*Pow) held at the Global Service Design Conference in Paris inspired Kerry Bodine for a new article on her blog. Take a look at " Designing the Employee Experience"! Kerry Bodine is writing the "Forester's take" column in Touchpoint. She is co-author of the Forrester's new book : "Outside In: The Power of Putting Customers at the Center of Your Business"