„Tools for Creating a Service Culture“ is the topic for this one day seminar on April 16, 2010. It is hosted by the Laurea University of Applied Sciences in Leppävaara, Espoo, Finland. The program will contain interesting and timely lectures and interactive parallel sessions. You are welcome to join Laureas third annual seminar!
Find more info and the registration form here.
The date is set!
The Service Design Conference 2010 will take place in Berlin on the 13th and 14th of October2010. We invite the SDN members to join us for the Membersday 2010 on the 15th of October!
Now we invite you to co-create the conference!
Help us to organise the three days and make them an unforgettable, inspiring event.
Based on the second international Service Design Network Conference in October ’09, this issue invites you to dive into the conference’s discussions and reflections. You will find a diverse collection of contributions that reflect most of the presentations and workshops that took place.
The team of Frontier Service Design has published three new case studies on their website. The first case study is on ColorQuick, a company that has a service and product for graphic artists and commercial printers. The second shows the process of a luxury clothing retailer who moves into the sports branch. Therefore a card sorting exercise uncovers what players really want in a sports line. The third case study covers a worldwide hotel chain in creating new revenue via next generation entertainment within their hotel rooms.
Playmakers, the latest project from thinkpublic’s media department, was premiered in November at the Sheffield International Documentary Festival. The project, in association with NESTA and Hide&Seek, documents the emerging field of pervasive games and explores the relationship between play, public space and new technology. The film is a thought provoking insight into 21st century forms of play. The film will be screened at a series of events in the UK and worldwide before being launched online with a Creative Commons license in 2010.
Funky projects have recently celebrated the first edition of We Sell Smoke, the first of a series of Service Design, strategic creativity and design thinking centred workshops designed by the agency to stir up innovation. These are specialised events with a guest editor and different people related to the topic of each session. For the first event Julia Schaeper attended as a special guest to talk about ‘Service Design and health’, with the objective of looking into the innovation possibilities focused on people within the health environment.
We are happy to announce that the Service Design Network Germany has come alive!
We want to bring Service Design on the top of the agenda of policy makers, industry, institutions, media, academics and professionals. We want to channel the energy of Service Designers in Germany in order to let Service Design grow succesfully!
A first official meeting of the SDN Germany will be called in soon.
As the IA Conference takes place in May, a lot of Service Designers and Service-Design-interested people will gather in Cologne. This is the perfect occasion for having a Service Design Reception! The tradition that was already founded in 2004 is aimed at bringing Service Design to the top of the agenda. Lobby, bribe, discuss... we will be talked about!! Join us on May 14, 2010.
On Saturday, the 23rd of January, a volunteer group of Service Design Network members from all over Europe met in Cologne working a day on the conceptual design for SDN Conference 2010. Based on the experiences of the past conferences and the input from several vivid and engaged discussions in service design blogs the location, the format and contents were the focus of the meeting.
Thanks to: Arne van Oosterom, Asier Perez, Bas Raijmakers, Brojana Lambreva, Elena Pacenti, Felix Somerville-Scharf, Marc Stickdorn, Satu Miettinen!
Contribute to Touchpoint now!
One year, three Touchpoints – from now on you are welcome to upload your contributions for all three issues of Touchpoint in 2010. Find the introduction and the blank form for every issue of this year below.
