Recommended Literature

Thomas, Emily: Innovation by Design in Public Services. 2008.

Parker, Sophia | Heapy, Joe: The Journey to the Interface. How Public Service Design Can Connect Users to Reform. London: Demos, 2006.

ISBN 1-84180-164-X

Mark, Steven | Gerard | James et al.: User Involvement in Public Services. Sixth Report of Session 2007-08. House of Commons, Public Administration Select Committee. London, 2008

Kimbell, Lucy | Seidel, Victor P.: Designing for Services - Multidisciplinary Perspectives. Oxford, 2008.

Hefley, Bill | Murphy, Wendy (eds): Service Science, Management and Engineering. Heidelberg: Springer, 2008.

ISBN 978-0-387-76577-8

Bartlett, Jamie | Leadbeater, Charles: Making it Personal. London: Demos, 2008.

ISBN 978 1 84180 196