Member Publication

Tether, Bruce et al: Design Inspired Innovation, London:  World Scientific Press, 2006.

ISBN 13 978-9812566959

Miettinen, Satu | Koivisto, Mikko (eds.): Designing Services with Innovative Methods. Keuruu: Otava Book Printing Ltd, 2009.

ISBN 13 978 952 5018 42 4

Ojasalo, Katri: “Developing Industrial Services – An Empirical Study”, in: The Business Review 7 (1), Cambridge, 2007. 58-62.

Ojasalo, Jukka: “Management of Innovation Networks —A Case Study of Different Approaches,” in: European Journal of Innovation Management 11 (1), 2008. 51-86.

Nätti, Satu | Jukka Ojasalo: “What Prevents Effective Utilisation of Customer Knowledge in Professional B-to-B-services? An Empirical Study”, in: The Service Industries Journal 28 (9), 2008.

Morelli, Nicola: “Social Innovation and New Industrial Contexts: Can Designers "Industrialize" Socially Responsible Solutions?” in: Design Issues 23 (4), 2007. 3-21.

Miettinen, Satu: Designing the Creative Tourism Experience. 2007.

Mager, Birgit: Service Design – A Review. Köln: Köln International School of Design, 2004.

ISBN 3-9808573-5-2

Mager, Birgit | Maffei, Stefano | Sangiorgi, Daniela: „Innovation through Service Design. From Research and Theory to a Network of Practice. A Users' Driven Perspective“, Paper presented at
Joining Forces: International Conference on Design Research, Helsinki, Finland, 09|2005.

Mager, Birgit: 10 Service Design Basic Cards. Köln: Köln International School of Design, 2006.

ISBN 3-9808573-7-9