Literature

Service Design. Practical Access to an Evolving Field

“Service Design. Practical Access to an Evolving Field” is Stefan Moritz Master Thesis supervised by Prof. Birgit Mager at the Köln International School of Design. You can download this basic work on Service Design here.

Design Inspired Innovation

Tether, Bruce et al: Design Inspired Innovation, London:  World Scientific Press, 2006.

ISBN 13 978-9812566959

Designing Services with Innovative Methods

Miettinen, Satu | Koivisto, Mikko (eds.): Designing Services with Innovative Methods. Keuruu: Otava Book Printing Ltd, 2009.

ISBN 13 978 952 5018 42 4

 

Innovation by Design in Public Services.

Thomas, Emily: Innovation by Design in Public Services. 2008.

The Journey to the Interface. How Public Service Design Can Connect Users to Reform.

Parker, Sophia | Heapy, Joe: The Journey to the Interface. How Public Service Design Can Connect Users to Reform. London: Demos, 2006.

ISBN 1-84180-164-X

Developing Industrial Services – An Empirical Study.

Ojasalo, Katri: “Developing Industrial Services – An Empirical Study”, in: The Business Review 7 (1), Cambridge, 2007. 58-62.

Management of Innovation Networks —A Case Study of Different Approaches.

Ojasalo, Jukka: “Management of Innovation Networks —A Case Study of Different Approaches,” in: European Journal of Innovation Management 11 (1), 2008. 51-86.

What Prevents Effective Utilisation of Customer Knowledge in Professional B-to-B-services? An Empirical Study.

Nätti, Satu | Jukka Ojasalo: “What Prevents Effective Utilisation of Customer Knowledge in Professional B-to-B-services? An Empirical Study”, in: The Service Industries Journal 28 (9), 2008.

Social Innovation and New Industrial Contexts: Can Designers "Industrialize" Socially Responsible Solutions?

Morelli, Nicola: “Social Innovation and New Industrial Contexts: Can Designers "Industrialize" Socially Responsible Solutions?” in: Design Issues 23 (4), 2007. 3-21.

Designing the Creative Tourism Experience.

Miettinen, Satu: Designing the Creative Tourism Experience. 2007.

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