“Service Design. Practical Access to an Evolving Field” is Stefan Moritz Master Thesis supervised by Prof. Birgit Mager at the Köln International School of Design. You can download this basic work on Service Design here.
Continuum and th AIGA convened a group of top business leaders and innovators from a variety of backgrounds and industries, including Disney, Facebook and Zipcar, to discuss how designing a service experience with purpose can transform a company's image and make people's lives better.
Ojasalo, Jukka: “Management of Innovation Networks —A Case Study of Different Approaches,” in: European Journal of Innovation Management 11 (1), 2008. 51-86.
Nätti, Satu | Jukka Ojasalo: “What Prevents Effective Utilisation of Customer Knowledge in Professional B-to-B-services? An Empirical Study”, in: The Service Industries Journal 28 (9), 2008.
