About

what is service design network

The Service Design Network was initiated in 2004 by a group of ambitious and enthusiastic believers in the value of service design. In 2008 it was set up as a non-profit organisation acting as a forum for practitioners and academics to advance the nascent field of Service Design. Our purpose is to develop and strengthen the knowledge and expertise in the science and practise of innovation. The support of service design related networks, conferences, publications, workshops are some of the SDNs activities - but also lobbying on political and economical platforms is on the agenda of SDN.

manifesto

The basic idea was and is to create an international network for and from organizations and institutions dealing with service design in a professional way. The network wants to deepen and spread the knowledge and the expertise in the area of service design in the scientific as well as in the practical area. Today the Service Design Network is managed by Prof. Birgit Mager (Köln International School of Design). She is supported by Shelley Evenson (Carnegie Mellon University), Jesse Grimes (Informaat) and Jamin Hegeman (Adaptive Path).

mission and objectives

The Service Design Network is an international network of organisations & businesses working in and developing the Service Design domain. Building a Service Design culture requires cooperation among disciplines, draws upon theories and practices to define a unique body of knowledge capable of addressing all the hard to soft aspects of the service. The SDN aims to develop and establish the Service Design discipline and professional identity.
 
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